Privacy policy
Dernière mise à jour : 21 octobre 2026
The protection of your personal data is important to us. This policy explains what data we collect, why, how long we keep it and what rights you can exercise. It applies to the site. lasergame-geneve.ch and to all our services, including the game-contest «Wheel of Fortune».
1. Responsible for the processing
Logistic Leisure Development SA
Route de Chêne 26
CH-1207 Geneva, Switzerland
ID Number: CHE-110.130.248
For any question regarding your data: booking@lasergame-geneve.ch — +41 22 786 20 00.
2. Legal framework
We process your data in accordance with the Swiss Federal Data Protection Act (LPD) and in its execution order. When the General European Regulation on Data Protection (GDPR) applies — especially if you live in the European Union — we also respect its requirements.
3. Data we collect
3.1 When you visit the site
Our hosting provider automatically records technical data: IP address, date and time of the request, pages viewed, browser type and operating system. This data is used to ensure the site's functionality and security.
3.2 When you contact us or make a reservation
We collect the information you provide to us: name, first name, email address, telephone number, as well as the details of your request or reservation (date, number of players, type of meal).
3.3 When you participate in the «Wheel of Fortune» game-contest»
We collect:
- Yours Name and first name, Yours, electronic address and Yours phone number ;
- Yours consent to the settlement of the dispute, with its date, time and the version of the text accepted; ;
- Yours Optional consent to receive our commercial offers, with their date and time; ;
- the participation code used, the lot obtained, the coupon issued and its status (valid, used, expired); ;
- the Origin channel of your participation (flyer, social network, reception…) ;
- one irreversible imprint from your IP address and your browser.
3.4 Si vous nous indiquez l'anniversaire de votre enfant
Après le tirage, et seulement si vous le souhaitez, vous pouvez nous communiquer le prénom et la date de naissance de votre enfant, afin que nous vous informions avant la date de nos offres sur les packs anniversaire.
Cette communication est facultative : elle n'est ni une condition de participation, ni une condition d'obtention du lot. Elle est réservée aux personnes majeures agissant en qualité de représentant légal de l'enfant, qui le confirment par une case dédiée.
Ces données ne servent qu'à cette relance. Elles ne sont transmises à aucun tiers, ne font l'objet d'aucun profilage, et sont effacées automatiquement aux 18 ans de l'enfant, la finalité disparaissant alors. Vous pouvez en demander la suppression à tout moment, sans justification, sans que cela affecte le reste de votre dossier.
Important clarification: Your IP address and the characteristics of your browser are not no kept in clear view as part of the game. Only an irreversible cryptographic footprint is stored, for the sole purpose of detecting multiple participations. This footprint does not allow your IP address to be reconstructed.
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Provide the site, ensure its security and availability | Legitimate interest |
| Processing your requests, reservations and customer relations | Execution of the contract / pre-contractual measures |
| Organizing the game-contest, assigning and delivering the prizes | Consent, then execution of the gaming contract |
| Ensuring only one participation per person and preventing fraud | Legitimate interest (integrity of the game, equality between participants) |
| Vous prévenir avant l'anniversaire de votre enfant, si vous nous en avez communiqué la date | Consentement distinct du représentant légal, révocable à tout moment |
| Subscribe to our offers and news | Separate consent, revocable at any time |
| Keeping a journal of sensitive operations (consultation, export, validation) | Legal obligation and legitimate interest (traceability) |
| Measuring the site's audience and the effectiveness of our advertising campaigns | Consent, collected via the cookie banner |
Consent to commercial offers is Optional. Refusing it does not prevent you from participating in the game or receiving a prize.
5. Recipients and subcontractors
Your data are neither sold, rented, nor exchanged. They are accessible to the authorized personnel of Laser Game Genève, according to a principle of strict necessity: our reception staff only sees your contact details partially masked ; only the The direction accesses the complete file, and each consultation is recorded.
We use the following providers, acting as subcontractors:
| Provider | Role | Data localization |
|---|---|---|
| OVH SAS | Site and database hosting, delivery of our electronic mailings | France (European Union) |
| Resasoft | Online booking system | France (European Union) |
| Google Ireland Limited / Google LLC | Mesure d'audience (Analytics), gestion des balises (Tag Manager), mesure des conversions et remarketing publicitaires (Google Ads, DoubleClick), polices de caractères (Google Fonts) | Ireland and the United States |
When data is transferred outside Switzerland and the European Union, this transfer is based on appropriate safeguards, including the standard contractual clauses recognized by the Federal Data Protection and Transparency Officer.
6. Shelf life
| Data | Duration |
|---|---|
| Participation form for the game-contest | 36 months after the last activity, then automatic anonymization |
| Prénom et date de naissance de l'enfant | Jusqu'aux 18 ans de l'enfant, puis effacement automatique |
| Coupons issued and their status | 36 months, then anonymization |
| Consent to commercial offers | Until his retirement, then 12 months as proof of retirement |
| Votre choix en matière de cookies (dans votre navigateur) | 6 mois, puis le bandeau vous est présenté à nouveau |
| Journal of internal operations | 24 months |
| Technical anti-fraud counters | 7 days |
| Booking and billing data | 10 years (accounting obligation, Art. 958f CO) |
Anonymization permanently removes the data that allows you to be identified. Only anonymous and non-reidentifiable statistics remain.
7. Your rights
You have the following rights at any time:
- Right of access — obtain confirmation that we are processing your data and receive a full copy of it.
- Right to rectification — to correct inaccurate data.
- Right to erasure — request the deletion of your data, subject to our legal retention obligations.
- Right of opposition — you object to a treatment based on our legitimate interest.
- Right to withdraw your consent — at any time, without justification and without consequences on a lot already obtained.
- Right to portability — receive your data in a structured and machine-readable format.
How to exercise them: send your request to booking@lasergame-geneve.ch or by mail to the address listed in Article 1. We may ask you to provide proof of your identity to prevent any disclosure to a third party. We will respond within a reasonable time. 30 days.
To unsubscribe from our commercial communications, the unsubscribe link included at the bottom of each message is sufficient.
8. Security
We implement appropriate technical and organizational measures to protect your data, including:
- encryption of communications between your browser and our site (HTTPS); ;
- access to the client file restricted by roles, with the contact details masked for reception staff; ;
- nominative logging of any consultation, export or modification; ;
- storage of participation codes in encrypted form, never in clear form; ;
- irrevocable fingerprints for IP addresses and technical identifiers.
No transmission over the internet or any electronic storage is completely invulnerable. In the event of a data security breach posing a high risk to your rights, we will inform you and notify the Federal Officer in accordance with Art. 24 of the PDPA.
9. Cookies and tracers
Notre site utilise uniquement le stockage strictement nécessaire à son fonctionnement, qui ne requiert pas votre consentement. Les outils de mesure d'audience et de publicité de Google (Google Tag Manager, Google Analytics et Google Ads) ne sont chargés qu'après votre accord, exprimé via le bandeau affiché lors de votre première visite. Tant que vous n'avez pas choisi, ou si vous refusez, aucune donnée n'est transmise à Google par ces outils.
Ce bandeau est géré par notre propre extension (Aura Consent), hébergée sur nos serveurs : votre choix n'est transmis à aucun prestataire.
| Cookie ou stockage | Submitted by | Purpose | Duration |
|---|---|---|---|
laser_consent_v1 (stockage local du navigateur) | Laser Game Geneva | Mémorise votre choix (acceptation ou refus) — nécessaire | 6 mois |
laser_consent_fallback | Laser Game Geneva | Remplace le précédent uniquement si votre navigateur bloque le stockage local — nécessaire | 6 mois |
_ga, _ga_J33YV0N0TG | Google Analytics | Mesure d'audience : distinguer les visiteurs, mesurer la fréquentation — avec votre accord | 6 mois |
_gcl_au | Google Ads | Mesure de l'efficacité de nos campagnes publicitaires, notamment des clics sur « Réserver » — avec votre accord | 3 months |
Avec votre accord, Google Ads peut également déposer ses propres cookies sur les domaines de
Google (par exemple doubleclick.net) afin de mesurer les conversions et de vous
proposer nos annonces sur d'autres sites (remarketing). Leur durée est fixée par Google ; elle
est décrite sur la page de Google consacrée aux cookies.
Our site also charges Google Fonts character polices since the Google servers. This load transfers your IP address to Google, even in the absence of a cookie.
Vous pouvez modifier ou retirer votre choix à tout moment depuis le lien « Préférences cookies » présent en pied de page. Si vous retirez votre accord, la page est rechargée et les cookies Google déposés sur notre site sont supprimés. Vous pouvez aussi configurer votre navigateur pour refuser ou supprimer les cookies. Refuser les cookies de mesure et de publicité n'empêche en rien l'utilisation du site.
The «Wheel of Fortune» game itself Do not store any cookies and does not call any third-party services: it runs entirely on our own servers.
10. Automated decisions
The allocation of the prize during the competition is the result of an automated random draw. This draw has no legal effect on you or significantly affects you within the meaning of Article 21 of the LPD: it only determines a promotional prize.
We do not create any profiles based on the data from the competition game. : Your name, your email address, your phone number and the lot obtained are not subject to any behavioral analysis and are not transmitted to any advertiser.
En revanche, si vous avez accepté les cookies de mesure et de publicité, les outils Google décrits à l'article 9 peuvent constituer des statistiques d'audience agrégées et des segments publicitaires. Ce traitement relève de Google et vous pouvez vous y opposer à tout moment en retirant votre consentement depuis le lien « Préférences cookies ».
11. Modifications to this policy
We may adapt this policy to take into account legal developments or changes to our services. The current version is always the one published at this address, with its date of update. In the event of a substantial change, we will notify the individuals concerned by email.
12. Supervisory authority
If you believe that the processing of your data is not in accordance with the law, you may contact the Federal official in charge of data protection and transparency (PFPDT), Feldeggweg 1, 3003 Berne — www.edoeb.admin.ch.
If you reside in the European Union, you can also contact the supervisory authority of your country of residence.